Privacy Policy

Coffee Friends ("we," "us," or "our") is dedicated to protecting your privacy and handling your personal information in accordance with Japan's Act on the Protection of Personal Information (APPI) and applicable regulations.

 

1. Collection and Purpose of Use

We collect personal information (such as your name, email address, phone number, messaging handle, travel companion details, dietary requirements, and itinerary preferences) through questionnaires and inquiries for the following purposes:

- Designing, customizing, and delivering bespoke travel and slow-living experiences;

- Communicating regarding itinerary proposals, quotations, and service confirmations;

- Sharing necessary details with verified local partners (including our partnered travel agency Goudou Kaisha Amphibians, vehicle operators, and workshop hosts) to fulfill your arrangements;

- Enhancing our service quality and customer support.

 

2. Third-Party Disclosure

We will not disclose or transfer your personal data to third parties without prior consent, except:

- When sharing necessary information with vetted local partners strictly to facilitate your itinerary;

- When required by applicable laws or legal processes;

- In emergencies where disclosure is necessary to protect vital personal safety or property interests.

 

3. Data Security & Storage

We implement appropriate physical, technical, and administrative safeguards to protect your personal data from unauthorized access, loss, alteration, or disclosure.

 

4. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To make a request, please contact our support team via our official channels.